Your guide to ReadyStep.

From your story to your finished resume

1. Sign in and choose your package. Use the same ChatGPT account whenever you return. Open your saved order in the workspace.
2. Tell us about your experience. Complete the Questionnaire with your target role, education, complete relevant work history, tools and real examples. Paste a job posting if you have one. Use “Not applicable” or “I don’t know” where offered instead of guessing.
3. Upload your source documents. Resume Refresh requires an existing resume. Resume Build does not. After a successful upload, the saved filename and completion message appear. You can delete an accidental upload while intake is open. Uploading a file does not submit the questionnaire.
4. Save, then submit your questionnaire. Use Save progress before leaving with unfinished answers. Check the work-history and accuracy confirmations, then select Submit questionnaire to consultant. We may request clarification if an important fact is missing or inconsistent.
5. Approve your estimate if you selected Resume Build. Review Estimate & budget and accept the proposed scope and spending limit before writing begins. Resume Refresh uses the fixed $79 price.
6. Review and approve your resume. Open Draft & approval, check the facts, and gather any changes into your included revision request. Approve the exact finalized version only when you are satisfied with its content and cost.
7. Pay and save your files. Open Finished checkout, pay through the provided Wix checkout link, and return to ReadyStep. After payment confirmation, download both Word and PDF. You may submit or skip feedback, then finish the session.

What to upload

Existing resumes: PDF, DOC or DOCX. Credential documents: PDF, DOC, DOCX, JPG or PNG. Maximum 10 MB per file and 10 files per order. Credential documents are optional; include the exact credential name, issuer, dates and current status in your answers even if you upload proof.

Uploads are supporting material. They do not automatically verify a credential, extract your answers or replace the questionnaire. Once your intake is submitted, it is locked for review; use Messages to request that it be reopened if a file or answer needs changing.

Timing and communication

Your consultant confirms the expected schedule in Messages after reviewing your intake and agreed scope. ReadyStep does not promise instant delivery. Missing information, revisions or changes in scope can affect timing; we will discuss any revised schedule with you. Return to Messages for questions and project updates.

Review, revisions & your responsibilities

Provide accurate facts and documents you have permission to share. We can strengthen how your experience is presented, but we do not invent employment, qualifications, skills, dates or achievements. You are responsible for checking the final resume before approving it and before sending it to an employer.

One consolidated revision request is included in the agreed resume scope. Review the full draft and send all requested changes together through Draft & approval. For Resume Build, time spent on that revision counts toward the approved labor budget. A new target role, additional resume version, major change in direction or further revision requires discussion and a separate agreement before additional work begins.

Approval locks the exact final version and its cost summary. If you discover an error afterward, contact us in Messages before starting another order. Corrections to errors we introduced within the agreed scope are handled without an additional correction fee; new information or new work may require a separate quote.

Payments & downloading your resume

Resume payment follows your approval of the finalized version and cost summary. Use the Wix checkout link provided for that order, check the amount, and return to ReadyStep after paying. A payment may be confirmed by a connected payment check or by your consultant after reviewing the completed Wix transaction. Reporting that you paid is not itself verification.

If confirmation is pending, use Messages and include the transaction reference. Do not pay again just because files have not yet unlocked. ReadyStep does not ask you to enter card details in the questionnaire or Messages; enter payment information only in checkout.

Once approval and payment confirmation are complete, select Download Word (.docx) and Download PDF (.pdf). Save both to your device or your own cloud folder. Word is editable; PDF is ready to share or print. Check your Downloads folder, or use your browser’s download or Save to Files option if a document opens on screen.

You can return to your saved order to download the approved files again after feedback or Finish & exit. Keep your own copies for long-term use. Feedback is optional and does not affect access to paid, approved files.

Optional Zoom appointments

In Video assistance, select an available time and review its date, your device’s displayed time zone, duration and fee before reserving it. ReadyStep creates a Zoom room for automatically scheduled appointments. Your consultant supplies the separate Wix payment link for a paid session and verifies the completed payment.

For a confirmed appointment with a ready Zoom room and either verified payment or a $0 fee, Join live Zoom room opens five minutes before the appointment and closes at its scheduled end. Sign in early, check your camera and microphone, and use Messages if you need help. A late arrival does not automatically extend the session.

Sessions may use automatic recording, transcription and Zoom AI Companion to take notes, confirm the details you provide, and check that project work accurately reflects your experience and agreed instructions. Recordings and transcripts may also support resume development and skills analysis. Zoom automatically notifies you when recording begins and provides an AI Companion notice when those features are active. Your consultant will still request your permission to record, transcribe and use those materials for your career service. If you do not consent, tell your consultant before proceeding so we can discuss an alternative.

Cancellations, rescheduling & refunds

Resume projects

If you need to stop a project, notify your consultant in Messages as soon as possible. Before writing begins, we can stop the project without a resume-writing charge. If work has begun, we will review the completed work and agreed scope with you before resolving any amount due. Cancellation does not automatically create a charge or refund.

Because resumes are custom work reviewed and approved before payment, completed, approved work is generally non-refundable for a change of mind or a hiring outcome. If a paid service was not provided as agreed, files cannot be delivered, or you were charged incorrectly or more than once, contact us for a correction or refund review. We review the service agreement and payment record; this policy does not limit applicable consumer rights.

Video appointments

Please give at least 24 hours’ notice to cancel or request a different time. Timely cancellations of a paid appointment are eligible for rescheduling or refund review. Late cancellations and missed appointments are generally non-refundable; contact us if an emergency or technical problem affected your session. If we cancel or cannot provide the appointment, we will offer rescheduling or a refund of that appointment fee.

Use Cancel reservation in Video assistance when available, then message your consultant about rescheduling or any paid fee. Cancellation closes the booking; another appointment must be arranged separately. Cancelling in ReadyStep does not issue a refund automatically. Approved refunds are handled through Wix, and processing time depends on the payment provider.

Privacy & your information

Information used to provide your service

ReadyStep stores your account identity, questionnaire answers, work history, uploaded documents, messages, resume versions, approvals, estimates, recorded project labor, appointment details, payment references and optional feedback. Technical request and error logs may also be generated when you use the service. We use this information to prepare and deliver your resume, communicate with you, manage appointments and confirm payments.

Access and service providers

Your saved order and source files are available to you and your authorized consultant through the app’s access controls. ReadyStep is hosted through OpenAI Sites and Cloudflare. ChatGPT supports sign-in; Wix processes payments; Zoom provides meetings. These providers handle relevant information under their own terms and privacy policies.

Your consultant may manually transfer relevant questionnaire answers, work history and source material to ChatGPT to assist with drafting and analysis. The consultant reviews the output before sending a draft to you. ReadyStep does not automatically send your uploaded documents to ChatGPT. Ask about this process in Messages before submitting if you have questions.

We do not sell your information. We do not publish your resume, identifiable feedback or client story as a portfolio sample or testimonial without your permission.

What to leave out

Do not upload Social Security numbers, government identification cards, card details, passwords or confidential information about another person. You may cover unnecessary personal details on credential documents. Provide only what is relevant to your career service.

Storage, corrections and removal

Order records remain stored so you can return to your project and files; Finish & exit does not delete them. During open intake, you can correct answers and delete mistaken uploads. For other corrections or a request to remove order information, contact your consultant in Messages or contact A Professional View. Some transaction or service records may need to be retained for accounting, resolving disputes or applicable requirements. Removal requests are reviewed manually; removing a ReadyStep record does not automatically remove records held separately by payment, meeting or other service providers.

Your privacy protections also depend on your account and device. Keep your sign-in information private, sign out on shared devices, and download resumes only where you intend to store them.

Questions or accessibility help?

Use Messages inside your order for missing information, changes, payment questions, file problems or appointment help. If a form, document or meeting format is difficult for you to use, tell us what assistance you need so we can discuss an alternative.

If you cannot access your order, use the contact options on the A Professional View website. Include your order reference when available; do not send payment-card details or sensitive identification.